— Account Coordinator

Full-Time, Salary

Location: Remote

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Who We Are:

COIL is the nationwide leader in turn-key EV Charging solutions. Driven to meet ambitious zero-emission goals, COIL's innovation bridges the gap between customer service, installation, and technology to enable widespread EV adoption. COIL believes that EV installation should be a simple, efficient, and seamless customer experience.

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Headquartered in San Francisco, COIL offers residential, commercial, and enterprise solutions powered by COIL's Unified Platform (COIL UP). We offer an array of services for manufacturers, installers, and renewable energy consumers that include Solution Design & Engineering, Program Management, EVSE experts, Incentive Programs, and COIL iQ - the leading Renewable Services Software Platform.

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Ideal Candidate:
You feel comfortable building customer rapport and taking an educational approach to the sales process. You’re interested in building technical expertise in the electrical, energy, and EV sphere. You’re a great communicator and educator and can get your point across in a clear and concise manner. You like working in a team environment, but can effectively work independently. You have a history of meeting and exceeding sales goals. The role will report to the Residential Sales Manager. This role is remote and can be located anywhere in the US.

 

Role Summary: 

• Communicating regularly with clients to provide updates and support

• Follow-up on inbound leads, educate potential customers, and address client questions

• Understand customer needs and offer solutions by taking a consultative approach

• Assist residential and commercial teams with job or project scheduling and coordination to meet deadlines

• Help managers work cross functionally by creating an intermediary between internal and external teams

• Nurture the relationship with customers at multiple levels to ensure that COIL remains the installer of choice for renewable energy solutions

• Ensure successful follow through of the sales cycle by maintaining accurate activity and lead information in internal system

 

Required Skills and Qualifications: 

• 1+ years of customer facing experience

• Strong technical aptitude with the ability to understand the technical workings of multiple product lines and convey the product benefits to potential customers through a consultative and easy-to-grasp approach

• Detail-oriented and highly organized 

• Creative problem solving 

• Strong written and oral communication skills

• Strong time management skills

• Desire to learn and develop within a quickly growing company

• Strong knowledge of CRM, customer engagement, and project management tools to drive productivity

• Demonstrated interest in EVs / renewable energy / sustainability

• Knowledge of the industry and a clear understanding of customer experience within the industry 

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What's In It For You:

• Competitive Salary DOE 

• 401k with match 

• Medical/Dental/Vision/Life 

• Paid Time Off