Head of Service Delivery

Full-Time, Salary

Location: Hybrid, Regional Hub (SEA, SFO, LAX, DFW, MIA, NYC) 

Who We Are:

COIL is the nationwide leader in turn-key EV Charging solutions. Driven to meet ambitious zero-emission goals, COIL's innovation bridges the gap between customer service, installation, and technology to enable widespread EV adoption. COIL believes that EV installation should be a simple, efficient, and seamless customer experience.

Headquartered in San Francisco, COIL offers residential, commercial, and enterprise solutions powered by COIL's Unified Platform (COIL UP). We offer an array of services for manufacturers, installers, and renewable energy consumers that include Solution Design & Engineering, Program Management, EVSE experts, Incentive Programs, and COIL iQ - the leading Renewable Services Software Platform.

What You'll Do: 

  • Function as executive project manager for national electrical deployments (L2, DCFC, Switchgear, etc.).

  • Ensure P&L and program profitability; establish and maintain financial controls and reporting for programs.

  • Manage key national functional areas with direct reports including project management, permitting, utility coordination, procurement & maintenance. 

  • Oversee the maintenance & warranty program execution. 

  • Maintain and continuously update a system for assigning projects to teams to track success & productivity.

  • Provide strategic direction and executive management necessary for functional area managers to achieve the stated objectives of their respective nationwide/regional geographies and functional areas and support (commercial Level 2, DCFC, etc.). 

  • Set-up process for nationwide expansion in key markets to establish local presence to launch EV installation services leveraging internal and external 3rd party installation partners. 

  • Work closely with the Director of Installations to deploy a nationwide service solution. 

  • Oversee support and escalation management of services. 

  • Work with the technology team to evaluate and leverage technology to gain efficiencies in the business.

  • Maintain compliance with Corporate Governance, permitting, design, legal, safety / OSHA and quality requirements as required by AHJ’s (Authority Having Jurisdiction), customer and equipment manufacturers.

 

What We're Looking For: 

  • 10+ years of experience in the electrical / energy / construction industry 

  • Advanced education or combination of experience in electrical engineering 

  • Highly organized 

  • Creative problem solving 

  • Detailed and meticulous with great follow through to meet deadlines 

  • Great communication skills, both in writing and verbal communication 

  • Knowledge of the industry and a clear understanding of customer experience within the industry 

What We Offer: 

  • Competitive Salary DOE

  • 401K with match

  • Medical/Dental/Vision/Life

  • Flexible Paid Time Off

COIL, Inc. is committed to building diverse teams. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.