Partner Development Coordinator

Full Time / Salary 
Location: Remote


Who We Are
COIL is the nationwide leader in turn-key EV Charging solutions. Driven to meet ambitious zero-emission goals, COIL's innovation bridges the gap between customer service, installation, and technology to enable widespread EV adoption. COIL believes that EV installation should be a simple, efficient, and seamless customer experience.

Headquartered in San Francisco, COIL offers residential, commercial, and enterprise solutions powered by COIL's Unified Platform (COIL UP). We offer an array of services for manufacturers, installers, and renewable energy consumers that include Solution Design & Engineering, Program Management, EVSE experts, Incentive Programs, and COIL iQ - the leading Renewable Services Software Platform.

Role Summary

  • Onboard and educate new COIL iQ Certified Partner prospects

  • Research and qualify new Certified Partners in target areas set by the Director of Installations including searches of Yelp, Google, BBB, Ext.

  • Manage and track the expiration of contract documents using provided software

  • Request the completion of COIL’s intake form for each Certified Partner

  • Obtain onboarding documents including Master Service Agreement, Certificate of Insurance, and W-9

  • Mentor Certified Partners on new COIL iQ features and upcoming roadmap items

  • Track Certified Partner pain points and needs for future app monetization

  • Track Certified Partner installations. Provide Feedback, and a quality score based on a developed contractor score

  • Suggest and implement meaningful changes in both the content of orientation and onboarding experience for certified partners

  • Consult with department managers on department-specific onboarding needs and tools

  • Collaborate across internal teams at COIL, offer constructive feedback, and work together to strive for overall strategic goals

  • Make 20+ outbound calls daily to gauge interest of certified partners

  • Host 4+ Meeting weekly for active or potential partners. This should include process review, installation review, growth, and development

  • Send 20+ MSA’s monthly to new Certified Partners

  • Coordinate with marketing to advertise the program and create nationwide interest

  • Review installations and provide customer feedback to active certified partners

  • Receive project escalations, create instant quotes, communicate with customers to approve escalated project quotes in order to keep installations on schedule

  • Provide input and customer feedback regarding Certified Partner Installations

  • Act as an external evangelist for the COIL brand

What You Need for this Position

  • Customer-first mentality

  • 1+ years of Contractor management experience

  • Understand insurance requirements and ability to read / vet certificate of insurance

  • Contractor onboarding skills including talking shop, interviewing company, risk mitigating

  • Strong leadership skills

  • Previous experience in the Construction, Solar, Electrical, or Renewables industries

  • Self-starter and motivated to develop a strong technical aptitude with the ability to understand the technical workings of multiple product lines and convey the product benefits to potential customers through a consultative and easy-to-grasp approach

  • Excellent interpersonal verbal and written communication skills

  • Strong knowledge of CRM, project management, and customer engagement tools to drive productivity

 

What's In It for You

  • Competitive Salary DOE

  • 401K with match

  • Medical/Dental/Vision/Life

  • Flexible Paid Time Off

  • Annual Bonus

 

COIL, Inc. is committed to building diverse teams. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.