— Project Coordinator - Residential
Texas (Hybrid)

Full Time / Salary 
Location: Arlington, TX - Hybrid

Who We Are
COIL is the nationwide leader in turn-key EV Charging solutions. Driven to meet ambitious zero-emission goals, COIL's innovation bridges the gap between customer service, installation, and technology to enable widespread EV adoption. COIL believes that EV installation should be a simple, efficient, and seamless customer experience.

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Headquartered in San Francisco, COIL offers residential, commercial, and enterprise solutions powered by COIL's Unified Platform (COIL UP). We offer an array of services for manufacturers, installers, and renewable energy consumers that include Solution Design & Engineering, Program Management, EVSE experts, Incentive Programs, and COIL iQ - the leading Renewable Services Software Platform.

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Role Summary
The Project Coordinator is a strategic position responsible for coordinating electric vehicle charger installations for
single-family homes and some condos/apartments. You will play a leading role in COIL’s delivery of EV charger installation
services and national growth for COIL’s key accounts and individual customers.

As the primary contact for our residential electrical contractors and end customers, you will ensure that jobs are scheduled and
completed on time, and to the satisfaction of our customers. You’ll coordinate internally with our Sales, Scheduling, Support,
Certified Partners and Accounting teams to ensure the customer is happy with their installation experience, and that our
installation partners are happy working with us.

The ideal candidate has experience with managing vendors or subcontractors, and providing exemplary customer support. You
should be detail-oriented, highly organized, and take pride in solving problems. We’re looking for someone who sees customer
challenges as opportunities and who can exercise good judgment in evaluating and prioritizing issues as they arise.

 

While no two days will end up looking the same, generally speaking you’ll be responsible for the following things:

• Review customer approved projects and identify job requirements regarding hardware, installer type, customer preferred timeline and any other details to ensure a successful project execution

• Schedule jobs by aligning client and installer availability, and clearly communicate project expectations

• Update internal project management systems to keep everyone informed

• Provide an exceptional customer journey for residential projects from point of estimate approval through job closeout

• Coordinate internally with COIL’s Sales, Scheduling, Certified Partners, Accounting and Support teams

• Coordinate externally with customers and contractors

• Coordinate shipment of EV chargers and other materials to clients who have not purchased them separately

• Escalate customer or installer issues to the appropriate department as needed

• Upon project completion, send the job close out email & invoice to customers in a timely manner

• Report weekly KPIs to management and strive to maintain weekly, monthly & quarterly goals

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What You Need for this Position​​

• 1+ years in vendor management

• 1+ years in customer success

• 1+ years in construction or electrical contracting

• 1+ years in scheduling or project management

• Ability to work independently and be largely self-sufficient

• Demonstrated interest in EVs / renewable energy

• Experience in a startup or similar environment

• Proficiency in project management software

• Strong written and oral communication skills

• Preference for someone located in the Central or Mountain time zone

 

What's In It for You

• Competitive Salary DOE

• 401K with match

• Medical/Dental/Vision/Life

• Paid time off